STAR Feedback and Emotional Intelligence from UD Center for Leadership

Erin Dickerson’s Prayer

Lord,

We have many demands on our time: work, family, faith communities, and volunteering to name a few. Help us to realize we are not indispensable. You call for us to take a sabbath and even You took time to rest on the 7th day. We cannot pour from empty cups. May we give ourselves grace to take the time to care for ourselves so that we may serve You and those around us better.

Amen.

Announcements

Community Read – The Anxious Generation

Andy Higgins announced a Community Read of The Anxious Generation by Jonathan Haidt, organized by the Youth Mental Health Initiative with Centerville Safe, Epiphany Lutheran, the Library, the Parks Department, and other civic groups. Book clubs are forming now and will share schedules at a kickoff event on September 9, 2025, at Cline Elementary auditorium, where local educators will discuss the “Educational Cost of Constant Connectivity.” Clubs will meet through Fall and Winter, concluding with a community-wide event at Epiphany Lutheran in February 2026 on the book’s final section, Collective Action.

Bob “Ace” Myers Got a Hole‑in‑One

Paul Boeckman announced that Bob Myers hit a hole-in-one at Yankee Trace. Rumor has it he’s changing his name to Ace.

STAR Feedback and Emotional Intelligence – David Evans, University of Dayton

Bob Burkman introduced David Evans, Assistant Director of Leadership Programs at the University of Dayton Center for Leadership.

Evans is the Program Manager of the Emerging Leader cohorts at UD’s Center for Leadership. He also facilitates sessions on various leadership topics and serves as a personal coach, having helped over 300 individuals grow both professionally and personally. With over 30 years of corporate experience at companies like The Berry Company, Bell South, and AT&T Advertising Solutions, his roles have spanned leadership training, assessments, consulting, sales management, and sales. He has also consulted internationally with British Telecom in England and Sensis Telephone Company in Australia. Evans holds a BA in Marketing & Management from Anderson University and an MBA from the University of Dayton. He is a graduate of Centerville High School and a recipient of the Sonny Unger Award for outstanding senior athlete.

Emotional Intelligence and Leadership

Emotional Intelligence (EI) is our ability to understand and manage emotions. Evans said that Intelligence Quotient (IQ) is largely static, while EI can be developed through training. Research by Daniel Goleman says that overall career success is typically 33% IQ and 66% EI. In leadership, the ratio is even more pronounced: only 15% of success is tied to IQ, while 85% depends on Emotional Intelligence.

He defined EI as “the ability to read the room,” and described it as being aware of, controlling, and expressing one’s emotions while managing relationships with empathy and insight.

What is STAR Feedback?

Evans has used the STAR model for more than 30 years. It stands for:

  • Situation
  • Task
  • Action
  • Result

The STAR method is used to give both praise and constructive feedback. Using the model effectively requires Emotional Intelligence or being aware of context, tone, and intent.

He also presented an extended version of the STAR(AR) model, which adds Alternative Result to be used when the behavior needs to change.

Praise Example

Evans shared a workplace example:

  • S/T: An employee had to deal with a difficult customer.
  • A: They were well-prepared and anticipated objections.
  • R: They closed a $25,000 deal that benefited both the customer and the company.

STAR is more powerful than generic praise like “good job.” Over time, consistent positive feedback builds emotional credibility. When people receive praise three to seven times, they begin to view your input as balanced and genuine, which makes future critiques more likely to be accepted and acted upon.

Constructive Feedback Example

The STAR(AR) format also works for course correction. For example, if a team member repeatedly shows up late to a weekly meeting:

  • S/T: Meetings start on Monday at 9 AM.
  • A: The employee arrives 15–20 minutes late and is unprepared.
  • R: When you are late, the meeting is interrupted, and information must be repeated, damaging team efficiency and reputation.

Evans said it’s essential not to stop there. Ask why the behavior is occurring. One person, for example, had to wait with children at the bus stop due to a recent divorce. That context enabled a new solution: asking a neighbor for help. Understanding the reason behind the behavior can lead to collaborative improvements.

Interactive Challenge

During lunch today, Evans challenged attendees to think of someone in their life who deserved feedback and to practice sharing a STAR example with a neighbor. His real challenge: deliver that STAR feedback to the actual person within the next few days.

Connecting Through Conversations

The STAR Feedback model is part of the broader Connecting Through Conversations curriculum, designed to positively impact performance through effective communication. The next workshop is scheduled for October 14, 2025, from 9-4 at the University of Dayton Center for Leadership and is also available virtually.

Get Connected

Evans encouraged everyone to follow the University of Dayton Center for Leadership on LinkedIn for upcoming programs and resources. He also welcomes professional connections on linked in, search for David Evans, University of Dayton Center for Leadership.

Slides

You can view the slide deck of the presentation here.

Thank You

Thank you, David Evans, for teaching us how STAR feedback and Emotional Intelligence can help us become more effective communicators and leaders.

President Paul’s Quote of the Week

“Luck is a dividend of sweat, the more you sweat, the luckier you get.”  – Ray Kroc

New Member Readings and Inductions

  • Geoff Darr was inducted today. Tom Novak is his sponsor.

Happy Bucks

  • Cris Peterson said that as of last Friday, she is officially retired.
  • Carol Smerz is happy for all of the ladies who could attend the meeting today from St. Leonard.
  • Debby Moore gave $5 because she is happy her son just celebrated his 20th year in the Coast Guard, her oldest grandson turned 20, and her oldest granddaughter had her artwork chosen to represent Centerville schools in an all-district contest. 
  • Joan Cordonnier was glad Sonja Hertenstein was able to attend today’s meeting.
  • Bill Williams said his son got a promotion and sizeable bonus from Disney.
  • Bill Williams said that their third grandchild was just born.
  • Jerry Stahley and his wife Mary are celebrating their 56th wedding anniversary.
  • Bob Myers got a hole-in-one using a seven iron to hit 149 yards at Yankee Trace.
  • Gail Aiken is wondering how it is already possible that her oldest grandson just turned 21.
  • David Ladd and his wife Sherry are celebrating their 56th wedding anniversary.
  • Bob Lawson gave $3 as he thanked all the volunteers for the last two weekends. At the Big Backyard party, 175 kids had fun using fishing poles to catch plastic fish on the grass. At the Optimist Day in the Park, 430 kids came to our booth to win prizes by playing the fishing and football games. The third dollar was for not having to run any more events this year!

Sergeants at Arms Fines – Dave Kay and Denise Green

  • Don Stafford got picked by the app Sergeant Dave called the “Wheel of Misfortune.” Our sergeants are especially creative (and a little ruthless) this quarter!
  • Don Kelley told the sergeants, “I can’t believe you two are the sergeants.” Don should have just handed them a dollar on the spot.
  • Ellie Parker told the sergeants, “Well, you’ll never be as good as Maha.” Sometimes you should keep your thoughts to yourself.
  • Gary Anderson, Paul Stull, and Charlie Goodwin disrespected Jim Mogan last week when they started a stampede to leave before he spoke last week. Don’t worry, they came back! Jim was a great speaker.
  • Jim Mogan spoke too long last week, which prevented the Sergeants from having fun. Sergeant Dave also noted that the summary of Jim’s presentation was to drink beer, bribe cops, wind up in jail and lose people.
  • Mike Bevis has not brought in a guest for the last two weeks.
  • Jim Mogan didn’t publicly thank his granddaughter for creating the impressive PowerPoint presentation he used last week.
  • Mary Ann MacKenzie couldn’t find her badge and dared to accuse the sergeants of stealing it.
  • John Powell has not been to a meeting for a long time. When asked, John said it had been a year. John has been a member since 9/29/1999, and we hope he can come regularly!
  • Mike Bevis was drawn for the new “Random Fine of the Week,” courtesy of Sergeants Dave and Denise.

Welcome Guests

GuestGuest Of
Alex McAlpineJay McAlpine
David EvansSpeaker
Emily DenlingerJoan Cordonnier
Erin HaligowskiAndy Higgins
Kim SchenckSpeaker’s Guest
Scott McAlpineJay McAlpine
Scott McAlpineJay McAlpine
Scott RheaumeMyron Rheaume

Club Membership Anniversaries

MemberJoinedYears
Fred PolizziAugust 9, 200520
Maha KashaniAugust 15, 200619
Kristin PassidomoAugust 16, 20178

Birthdays

Katy BarkerAugust 7
Tyler ClarkAugust 7
Judy DeMarcoAugust 10
Art HungAugust 10
Paul StullAugust 11
Dean LundgrenAugust 12
Larry LyndeAugust 12
Fred PolizziAugust 13
Julie ShislerAugust 13
Vince ReidyAugust 14
Greg WasmundAugust 15
Gail AikenAugust 17

CNO Donations – Since 2013

Click here to see a summary of donations the club has made since 2013

Thank You Notes Received this Week

CLICK HERE to see the Thank You Notes received this week

Links to PowerPoint and Pictures

CLICK HERE to see the PowerPoint Slides from this week’s meeting

CLICK HERE to see the photos taken at the meeting

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